• Reliability

Ensuring that the flow of water at the taps is continuous and that down-times are short, few or non-existent; and guaranteeing that water is available, if not within the building, a short distance away – ideally less than 30 meters. It should not take more than 30 minutes in urban areas or more than two kilometers in rural areas to collect water.

  • Accessibility

The promise to ensure that the population in the service has access to water and sanitation services. Accessibility can be looked at in four overlapping dimensions: physical accessibility, economic accessibility, non-discrimination and information accessibility. Affordability is important in ensuring accesability. KIWASCO will endeavor to provide water that is priced reasonably, whose per-unit cost structure is in tandem with other water services providers in other parts of the country and which considers the economic wherewithal of its target market.

  • Quality

KIWASCO will ensure that the water provided is safe to drink by strictly adhering to international standards of quality water – both health related and aesthetic (appearance, taste and odor) related standards. This assurance relates to the whole water production system – treatment, storage and distribution. The water we provide will be free from microorganisms, chemical substances and radiological hazards that constitute a threat to a person’s health. Furthermore, the water shall be odorless and sparkling clear.