Our Commitment

Reliable, Accessible and Quality Water and Sanitation Services.

We recognize that there’s need for mutual commitment from our esteemed customers and other stakeholders to ensure cordial working relationship in order to enhance customer experience.

We trust that we shall together embrace these principles for improved water and sanitation services in Kisumu County and give true meaning to our slogan Refresh Life’

Since customers are centre of our business, we offer bespoke services to ensure that they receive exceptional service.

  • Office Opening hours: Monday to Friday (8am – 5pm)
  • Talk to us on: 057 500 7000 (24hrs)

For self service use;

  • *483*86# USSD code.
  • KIWASCO App: Download App
  • Self Service
  • A toll free short-code, 40222 for;
    • Bill queries. SMS the word “BILL/BAL followed by Account Number to 40222. “BILL 0123456789” to 40222 and
    • Complaint logging i.e. “Leakage at Ezra Gumbe Secondary School” to 40222.
Download Customer Service Charter

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