92.06%

Water Coverage

18.67%

Sewerage Coverage

37%

 Non-Revenue Water

36,000m3

Average Daily Production

93%

Revenue Collection Efficiency

79.9%

Customer Satisfaction Index

Welcome to KIWASCO

KISUMU WATER & SANITATION COMPANY LIMITED

Kisumu Water and Sanitation Company Limited (KIWASCO) is an ISO 9001:2015 Certified company and was founded in 2001 and registered under CAP 486 of the laws of Kenya. It begun its operations in July 2003 to provide adequate clean potable water and to collect, treat, and dispose sewerage (wastewater) within the jurisdiction of Kisumu City. In 2019, the company changed its name from a sewerage to Sanitation Company in accordance to Water Act 2016 in order to expand its scope and mandate of providing sanitation services in Kisumu County. Kiwasco is also providing management support to GULF and NYANAS which are peri-urban water utilities in Kisumu County.

Learn More Contact Us

New Account Opening

+ New Connection
+ Meter Separation
+ Change of Account Name

Application Form

For Self Service Use

USSD *483*86#

40222 e.g. “KIWASCO burst near Kanyamedha school”

Report Complaint

Our Services

We are mandated with providing cost effective and affordable quality water and sanitation services to the residents of Kisumu County.

KIWASCO sends all the bills via SMS

To get your bill, simply text: “bill account-Number” to “40222″

e.g. “bill 48000000772” to “40222“

or dial

*483*86#

Payment Methods

Lipa na MPESA

+ Go to Lipa na Mpesa
+ Select PayBill
+ Enter Business No: 517000
+ Enter Account No
+ Enter Amount
+ Enter Mpesa Pin

EQUITEL/ EQUITY BANK

You can also pay through any any Equity Bank branch or agent located near you using the ACCOUNT NUMBER:
0290 265 172 985

+ Select myMoney
+ Select EzzyPay
+ Enter PayBill No: 517000
+ Enter Account No
+ Enter Pin & Confirm

POST BANK

You can pay your water bill through any of the following PostBank agents:
Ahero, Gambogi, Gisambayi, Kibuye, Hamisi, Kilingili Market, Kisumu, Mbale, Mudete, Katito, Kisumu Bus Park, Serem, Majengo, Mago, Chavakali, Nyalenda, Jua Kali

CO-OPERATIVE BANK

You can pay your water bill through any of the following PostBank agents:
Ahero, Gambogi, Gisambayi, Kibuye, Hamisi, Kilingili Market, Kisumu, Mbale, Mudete, Katito, Kisumu Bus Park, Serem, Majengo, Mago, Chavakali, Nyalenda, Jua Kali

KCB Bank

To make payment, use KCB Bank app or visit any KCB Bank agent near you.

For QUICK RELIABLE REPAIR OF LEAKS & BURSTS:

Contact: +254 57 500 7000
or
Dial *483*86#