KIWASCO becomes the first Water service Provider in Kenya to unveil a state-of-the-art call center on 3rd February 2021. The call center was funded in partnership with Water & Sanitation for the Urban Poor (WSUP) and Unilever as an intervention towards the fight of Covid-19 and in line with the Ministry of Health protocol that encourages social distancing.
The outbreak of Covid-19 brought a shift in how businesses are conducted and sparked the idea of exploring new channels of communications that will help adhere to the new normal. The Corporate Affairs and Communication team realized that the call center was the missing link that would help the company reach and serve more customers.
This call center is expected to help solve customer complaints and concerns without them leaving the comfort of their homes. It will also solve the problems posed by the regular mobile phones that include; dead batteries, loss of network and will also increase response time to 24 hours, more calls can also be reached at the same time.
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